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Accurate ServiceNow CIS-CSM Practice Test - Pass The Exam Quickly

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ServiceNow CIS-CSM exam covers a wide range of topics related to customer service management, including service catalog management, incident management, problem management, change management, knowledge management, and service level management. You will be tested on your ability to configure and customize these elements within the ServiceNow platform, as well as your knowledge of best practices and industry standards for customer service management. CIS-CSM exam consists of 60 multiple-choice questions, and you will have 90 minutes to complete it.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an industry-recognized certification that validates the knowledge and skills of professionals in customer service management using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is aimed at individuals who are interested in implementing ServiceNow’s customer service management solutions for their organization.

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ServiceNow CIS-CSM Certification is a valuable credential for professionals who want to validate their skills and knowledge in implementing and managing customer service management solutions using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification demonstrates the candidate's ability to provide efficient and effective customer service management solutions to organizations and can lead to better job opportunities and higher salaries.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q179-Q184):

NEW QUESTION # 179
Information about a customer's service contract is found in Knowledge.

A. False
B. True

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html

NEW QUESTION # 180
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

A. Web
B. Email
C. Social
D. Chat

Answer: B,D

Explanation:
Reference:
customer-service-management/concept/c_CustomerPortalOverview.html

NEW QUESTION # 181
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

A. Web
B. Email
C. Social
D. Chat

Answer: B,D

NEW QUESTION # 182
Predictive Intelligence improves Case management by:

A. Predicting Case values without manual intervention
B. Predicting what values should have gone into empty fields in historical records
C. Reducing the number of records needed to accurately predict a value
D. Replacing legacy routing rules

Answer: A

NEW QUESTION # 183
Out-of-the-box. cases are automatically closed after how many days?

A. 10 days
B. 3 days
C. 5 days
D. Cases are not automatically closed by default

Answer: D

NEW QUESTION # 184
......

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